Game Operation Manager

About

We’re Hiring: Games Operations Manager

We’re looking for a Games Operations Manager to join our Product Team! If you’re passionate about the iGaming industry, enjoy working with game providers and cross-functional teams, and have a keen eye for detail, we’d love to hear from you.

Requirements and Qualifications

• Proven experience in the online gaming/iGaming industry, ideally in a games management, product, or content operations role
• Strong understanding of game mechanics, RTP, and player behavior indicators
• Excellent organizational skills with high attention to detail
• Experience working with cross-functional teams (CRM, QA, BI, Product)
• Comfortable working with data and performance reports; familiarity with BI/AI tools is an advantage
• Strong communication skills, with experience managing external vendor/provider relationships
• Ability to work independently and manage multiple priorities in a fast-paced environment

Key Responsibilities

• Games Database Management – Own and maintain the games database across all templates, ensuring accurate naming conventions, correct ordering, proper tagging, and up-to-date visual assets.
• Quality Assurance – Define QA guidelines for games and provide hands-on support to ensure consistent quality standards are met.
• Knowledge Sharing – Serve as the go-to games expert for the CRM team, providing training and insights to support marketing and retention efforts.
• Games Core Issue Management – Monitor and address core game-related issues, including RTP (Return to Player) discrepancies, potential player abuse, and risk exposure.
• Provider Onboarding – Collaborate with game providers to source and onboard new game manufacturers into the catalog.
• Performance Reporting – Partner with BI/AI teams to generate and analyze relevant performance reports that inform product and business decisions.
• Provider Relationship Management – Act as the primary point of contact (POC) between NetoPlay and its games providers, ensuring smooth communication and issue resolution.
• Cross-functional Collaboration – Work closely with the Product team to optimize game performance, portfolio mix, and associated costs.

How we hire

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1. 01

   Application review

   A person from the hiring team reads it — no keyword filter, no automated rejection.

   Within 5 working days
2. 02

   Intro call

   With Talent. What you are looking for, what the role actually is, salary range on the table up front.

   30 minutes
3. 03

   Craft conversation

   With the team lead. Your work, our problems. No whiteboard algorithms.

   60 minutes
4. 04

   Practical session

   A real slice of the work, discussed together. You keep whatever you build.

   90 minutes, paid if it needs prep
5. 05

   Team meet

   The people you would sit with. Ask them anything — we leave the room.

   45 minutes
6. 06

   Offer

   Written, complete, with the band explained. We do not do exploding offers.

   Within 3 working days