How we work
Adjectives are easy to write
Every careers page in this industry claims to be innovative, exceptional and involved. Ours used to say exactly that. Below are three behaviours we would rather be judged on instead, each described as something that happens on an ordinary Tuesday.
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You keep what you ship
Whoever writes the withdrawal route is whoever reads its error rate the next morning. Work is not thrown over a wall to a team that inherits the bug without the context. It makes people slower to merge and a great deal faster to fix, which is the trade we want.
On a Tuesday: an engineer changes a payout flow, then sits with support while the first live ones go through.
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The numbers end the argument
Opinions about a retention flow are free and everybody has one. Here the argument ends when somebody pulls the real figures for the brand in question. Taste is a tiebreaker, not an opening move, and having done it before somewhere else does not beat a chart.
On a Tuesday: a review stops mid-sentence so someone can go and check what the funnel does rather than what it should do.
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New people are allowed to be a nuisance
The most valuable question anyone asks is why something is done this way, and the only time it is easy to ask is the first month, while it still feels rude. “It was like that when I got here” is not an answer you have to accept from anybody, including the people who built the thing.
On a Tuesday: somebody three weeks in asks why a service exists at all, and the answer takes a while.